Telehealth is no longer the future of healthcare it’s the present. As virtual care continues to gain traction, providers must adapt their workflows to maintain efficiency, accuracy, and a high standard of care. One of the most important components in this transition is documentation. Capturing patient encounters during virtual visits presents unique challenges that traditional methods often struggle to address.
That’s where virtual scribes come in. These professionals document patient visits in real time, allowing physicians to stay focused on the conversation. At Chase Clinical Documentation, our hybrid scribe model takes this concept further combining the speed of ambient AI with the precision of human review for seamless integration into modern telemedicine.
The Rise of Telehealth and Its Documentation Pressures
Telemedicine surged during the COVID-19 pandemic and has since evolved into a reliable method of patient care delivery. For patients in rural areas, those with mobility challenges, or anyone seeking convenience, virtual visits offer flexibility without compromising access. Yet, even as the format changes, documentation requirements remain as stringent as ever
Unlike in-person visits, where providers may glance at charts or type notes discreetly, telehealth introduces new barriers. Maintaining eye contact through a screen while documenting simultaneously is awkward, disruptive, and potentially error-prone. Many providers find themselves staying late to finish charts or sacrificing quality during appointments in an attempt to keep pace.
Telehealth demands a documentation system that can match its speed and flexibility without compromising accuracy or provider well being.
What Is a Virtual Scribe for Telemedicine?
A virtual scribe is a remote professional who supports clinicians by documenting medical visits in real time or from recordings. In telehealth settings, the scribe listens to the patient-provider conversation and compiles a complete clinical note, which is then submitted to the EHR.
Virtual scribes free up valuable time during and after the visit. Instead of splitting attention between the patient and the screen, providers can remain present while knowing documentation is being handled by trained experts.
However,
not all virtual scribes are equally equipped for telehealth workflows. Many rely solely on manual human input or pure AI transcription each with its own limitations in dynamic, audio-dependent settings.
Where Traditional Virtual Scribes Fall Short
Human-only scribing services can be effective but often come with logistical drawbacks. These include:
- Time zone misalignments that make real-time support difficult
- Delayed documentation when relying on asynchronous processing
- Limited scalability when clinics experience rapid growth in telehealth appointments
On the other hand, AI-only transcription services may promise speed but often falter in accuracy especially when dealing with background noise, technical language, or less-than-perfect audio quality common in virtual sessions.
Providers need a model that can deliver speed, precision, and flexibility, regardless of patient volume or technical setup.
Chase’s Hybrid Scribe Model: Made for Telehealth
Chase Clinical Documentation bridges the gap between speed and quality through our hybrid scribe solution. The process begins with advanced ambient AI technology that captures the dialogue of the virtual visit. From there, U.S. based medical editors review, refine, and structure the note to ensure medical accuracy, voice alignment, and EHR compatibility.
This model ensures:
- Real-time or near-real-time documentation
- High accuracy and medical nuance through expert human oversight
- Fast turnaround times, often within hours of the visit
Rather than choosing between an AI tool or a manual scribe, Chase offers both working in tandem to give your telehealth practice the best of both worlds.
Seamless Integration with
Telehealth Platforms
Unlike rigid systems that require workflow changes, Chase’s hybrid scribe model adapts to your existing telehealth setup. Whether your practice uses Zoom, Microsoft Teams, Doximity, or a custom platform, Chase scribes are trained to work within that environment.
Our system also integrates easily with top EHRs like Epic, Cerner, Athenahealth, and others, ensuring a fluid exchange of information without the need for retraining or manual entry.
Everything about Chase’s approach is designed to
preserve your workflow while elevating your documentation.
Supporting Remote Care from Start to Finish
Our service supports providers at every step of the telehealth appointment cycle. Before the visit, patient records can be preloaded or referenced to streamline the session. During the visit, Chase’s ambient technology quietly captures the conversation without interruption. Afterward, medical editors finalize and upload the note so it’s ready for your review with minimal delay.
The result is faster chart closure, better care continuity, and reduced administrative stress on clinical staff.
Telehealth Burnout Is Real But It’s Preventable
Virtual care might be more convenient for patients, but many providers report increased fatigue. The pressure to document quickly, troubleshoot technology, and remain present on camera leads to higher rates of burnout.
Chase’s virtual scribes lighten this load. With 80% or more of the documentation process removed from their plate, providers experience:
- More time to focus on patient communication
- Fewer after-hours charting sessions
- Greater confidence in the accuracy of their notes
By restoring time and reducing mental fatigue, our scribes help providers bring renewed energy and clarity to each virtual interaction.
Trusted by Remote Care Teams Nationwide
Whether you’re a large health system expanding your telehealth services or an independent physician offering virtual consultations, Chase Clinical Documentation has helped organizations like yours scale smarter and faster.
Clients consistently report improvements such as:
- Shorter turnaround for finalized documentation
- Increased provider satisfaction
- More efficient EHR compliance
- Fewer documentation errors affecting billing
This level of support is especially crucial as healthcare organizations adapt to changing patient expectations and regulatory demands.
Why Chase Is
Different
At Chase, we know that clinical documentation is more than transcription it’s a medical tool that impacts billing, compliance, patient safety, and provider experience. That’s why we offer:
- U.S. based medical editors with experience in diverse specialties
- Customizable note formats based on provider preference
- Full support during onboarding, training, and system optimization
We treat every client as a partner and every note as an extension of their clinical voice.
Experience the Chase Advantage for Telehealth
Chase Clinical Documentation has been a trusted leader in medical documentation for over 40 years. In today’s fast paced telehealth environment, our hybrid scribe solution delivers the speed of ambient AI with the intelligence of human editing making documentation faster, more accurate, and easier to manage remotely.
Let us show you how easy it can be to elevate your telehealth workflow. Contact Chase Clinical Documentation today and experience the difference our virtual scribes can make.
Your Trusted Documentation Partner
Our experienced professionals have been providing the highest quality clinical documentation and customer service for more than 40 years. Reach out today to see how we can help your team save time, reduce stress, and improve telehealth care delivery.
Frequently Asked Questions (FAQs)
How do virtual scribes support telehealth appointments?
Virtual scribes listen to the visit and document it accurately, so providers can stay focused on the patient without worrying about charting.
Can Chase integrate with my telehealth and EHR platforms?
Yes. We support a wide range of telehealth systems and are compatible with most major EHRs, including Epic, Cerner, and Athenahealth.
Is the service HIPAA compliant?
Absolutely. All communication and documentation are handled using secure, HIPAA compliant methods.
What is the turnaround time for note completion?
Notes are often ready within hours of the visit, fully reviewed and EHR ready.
Do you support different medical specialties?
Yes. Our scribes and editors have experience across a wide range of specialties, allowing for accurate, specialty specific documentation.
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